Privacy Policy

Privacy Policy

Trigger & Tackle Outdoors
Effective date: 23 June 2026

Trigger & Tackle Outdoors (“we”, “our”, “us”) operates the website triggerandtackleoutdoors.ca and provides charter fishing, licensed wildlife management (predator control), whitetail bow hunting, water-sports sessions, and executive adventure programs from Haldimand and Norfolk County, Ontario, Canada.

This Privacy Policy explains what personal information we collect from visitors and guests, how we use it, who we share it with, and the rights you have over it. We comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the EU/UK General Data Protection Regulation (GDPR) for visitors from those regions.

1. Who we are

Operator: Trigger & Tackle Outdoors
Location: Haldimand & Norfolk County, Ontario, Canada
Primary contacts (also our privacy contacts):

If you have any question about how we handle your personal information, contact either of us at the addresses above.

2. Information we collect

We only collect personal information that we genuinely need in order to provide our services, communicate with you, and operate this website. Specifically:

a) Information you give us directly

  • Contact and booking details — name, email address, phone number, postal address (where required), date of birth (only when required by Ontario licensing rules for minors or seniors), and the date(s) and service(s) you are booking.
  • Party details — number of guests in your party, any dietary or accessibility considerations you share with us, fishing or hunting experience level if relevant.
  • Payment information — when you book online, payment is processed by a third-party payment provider (see Section 5). We do not store full credit-card numbers on our own servers.
  • Correspondence — when you email, call, or message us, we keep a copy of the exchange so we can follow up properly.

b) Information collected automatically

  • Technical data — IP address, browser type and version, device type, operating system, referring URL, pages viewed, and the date and time of your visit.
  • Cookies and similar technologies — see Section 6.

c) Information from third parties

  • Reviews and social platforms — if you tag us or interact with us on Instagram, Facebook, YouTube, TikTok, or Google reviews, we may see your public profile information through those platforms.
  • Brunswick Lake Lodge (partner lodge) — if a booking involves a stay at Brunswick Lake Lodge, the two operations may share the minimum information needed to coordinate your trip.

We do not knowingly collect sensitive personal information (such as racial or ethnic origin, political views, health information beyond accessibility needs you choose to share, or biometric data).

3. Why we collect it (purposes)

We use the personal information we collect to:

  1. Confirm, schedule, and operate your charter, hunt, water-sports session, or adventure program.
  2. Process deposits and balance payments.
  3. Communicate with you about your booking — confirmations, weather updates, reschedules, what to bring.
  4. Comply with applicable Ontario licensing rules (e.g. fishing/hunting licence verification, age-based exemptions).
  5. Respond to your enquiries.
  6. Send you occasional updates about our seasons, only if you opt in. You can unsubscribe at any time.
  7. Improve the website and our services through aggregate analytics.
  8. Meet our legal, regulatory, accounting, and safety obligations.

We do not sell your personal information to anyone. Ever.

4. Legal basis (GDPR visitors only)

If you are visiting from the EU or UK, our legal basis for processing your information is:

  • Contract — to provide the service you booked.
  • Legitimate interests — to operate, secure, and improve our website and to communicate with prospective guests.
  • Legal obligation — to comply with Ontario and Canadian law.
  • Consent — for optional marketing emails and non-essential cookies. You can withdraw consent at any time.

5. Who we share it with

We share personal information only with the parties who need it to help us run the business. The main categories are:

  • Payment processor — we use a PCI-compliant third-party payment processor (such as Stripe or Square) to handle deposits and balance payments. They process card details directly; we receive only a confirmation of payment and the last four digits of the card.
  • Booking-platform / website host — our website runs on a commercial hosting provider, and online bookings are handled by a booking plugin/platform. Both providers have access to the data needed to operate those systems on our behalf.
  • Email and SMS service providers — when we send you a booking confirmation, weather update, or newsletter, that message passes through an email or SMS service provider.
  • Brunswick Lake Lodge (partner lodge) — when your trip includes lodge accommodation.
  • Government authorities — if Ontario or Canadian law requires it (e.g. licensing verification, regulatory inspection, court order).
  • Professional advisers — our accountant or legal counsel, where strictly necessary and under confidentiality.

We require every third party who receives personal information on our behalf to use it only for the purpose we share it for, and to protect it appropriately.

6. Cookies and analytics

Our website uses a small number of cookies and similar technologies:

  • Essential cookies — needed for the site to function (e.g. remembering your booking session). These cannot be disabled without breaking the site.
  • Analytics cookies — we may use Google Analytics (or a similar service) to understand which pages are popular, where visitors come from, and how the site is performing in aggregate. Analytics data is not used to personally identify you.
  • Embedded content — pages that embed videos or maps (e.g. YouTube, Google Maps) may set cookies through those services. Refer to the privacy policy of the relevant platform for detail.

You can disable cookies in your browser settings, or opt out of Google Analytics using Google’s opt-out browser add-on. Disabling essential cookies may prevent parts of the site from working.

7. How we protect your information

We take reasonable physical, organisational, and technical measures to protect personal information against loss, theft, unauthorised access, disclosure, or alteration. These include:

  • HTTPS encryption across the website.
  • A reputable payment processor for all transactions — we never store full card numbers.
  • Limited internal access — only the people who need the information to do their job can access it.
  • Routine review of our security practices.

No system is perfectly secure. If a data breach ever affects your personal information in a way that creates a real risk of harm, we will notify you and the Office of the Privacy Commissioner of Canada in line with PIPEDA.

8. How long we keep it

We keep personal information only as long as we need it for the purpose it was collected, and as long as Canadian tax, business, or legal rules require us to. Practical guidance:

  • Booking and payment records — typically 7 years (Canadian tax and business-record retention).
  • General enquiries that did not lead to a booking — up to 24 months, then deleted.
  • Marketing list subscribers — until you unsubscribe.

After the retention period, we delete or anonymise the information.

9. Your rights

Under PIPEDA, and under GDPR if you are an EU/UK resident, you have the right to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Withdraw consent to any processing that relied on consent (for example, marketing emails).
  • Request deletion of your information, where we are not legally required to keep it.
  • Object to certain types of processing, including direct marketing.
  • Portability — receive a copy of the information you provided in a structured, commonly used format (GDPR only).
  • Complain to a regulator — the Office of the Privacy Commissioner of Canada (priv.gc.ca), or for EU/UK visitors, your local data-protection authority.

To exercise any of these rights, email us at matt@tntoutdoors.ca or jon@tntoutdoors.ca. We will respond within 30 days.

10. Children’s privacy

Our website and services are intended for adults (and minors hunting/fishing with a parent or licensed guardian under Ontario rules). We do not knowingly collect personal information from children under 13 except through a parent or guardian during the booking process. If you believe a child has provided personal information without parental consent, contact us and we will delete it.

11. International data transfers

Our website is hosted in North America and most of our service providers operate from Canada or the United States. If you visit or book from outside Canada, your personal information may be processed in a country whose privacy laws differ from your own. By using the site or making a booking, you understand and consent to this transfer. We continue to apply this Privacy Policy regardless of where the information is processed.

12. Links to other websites

The website contains links to third-party websites (for example, Brunswick Lake Lodge, Google Maps, social-media platforms). We are not responsible for the privacy practices of those sites. Please review their own privacy policies before sharing any information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time — for example, when our services change or when the law changes. The current version and its effective date are always shown at the top of this page. If a change is material, we will give reasonable notice (e.g. a notice on the website, or an email to active customers) before it takes effect.

14. Contact us

If you have any question, complaint, or request relating to your personal information or this Privacy Policy, please reach us:

Trigger & Tackle Outdoors
Haldimand & Norfolk County, Ontario, Canada

We treat every privacy enquiry seriously and respond within 30 days.

This Privacy Policy is provided for guidance and does not constitute legal advice. For specific legal questions, consult a Canadian privacy lawyer. Last reviewed: 23 June 2026.

© 2026 Trigger & Tackle Outdoors · Website by FISH AND HUNT USA ·

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